All items are brand new from the manufacturer in factory sealed packages. We do not sell refurbished or gray market items.
All orders are processed upon receipt. All items in stock ship within 1-2 business days once the order has been processed.
Packages are delivered via UPS ground Free(4-9 days).
UPS Ground shipping is not available for deliveries to Alaska, Hawaii or Puerto Rico.
When you receive your order, please inspect all your merchandise. Any missing or damaged parts must be reported within 3 business days of the package delivery date. Please do not damage any manufacturer's packaging, and please make sure that you want to keep your merchandise before filling out any warranty or rebate documents. We cannot accept returns that are missing any manufacturer's packaging, or whose warranty cards have been filled out.
We accept returns on all products within 30 days of receipt.
To return any items please email us at NylaBayLtd@gmail.com to obtain a Return Authorization Number. All merchandise purchased from NylaBay Audio-Video is sold in its original factory packaging, some warranties may vary, with all contents as supplied to us by the manufacturer. Items can be returned only if in original packaging, same new condition as sold with literature/instructions, Cardboard and/or Styrofoam packaging, and all other included factory accessories, and blank warranty cards. Place the manufacturer's box into a shipping box. We cannot accept returns on products that have been defaced or marked in any way, including scuffs or writing on any documentation. Please ship the items back to us prepaid. For your protection, make sure to insure the package. NylaBay Audio-Video cannot be responsible for lost or damaged packages or the cost of shipping & handling back to us.
NOTE: We recommend returns be made via UPS insured freight only. USPS cannot deliver factory to our location.